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PLEASE NOTE - WE HAVE HAD TO CLOSE OUR BRANCH SURGERY AT BLACKWELL ROAD FROM WEDNESDAY 25TH MARCH 2020. 

WE HOPE TO RE-OPEN AS SOON AS POSSIBLE.



Coronavirus - Advice for Patients

IF YOU HAVE A NEW CONTINUOUS COUGH OR A FEVER (WITH A TEMPERATURE OF 37.8 DEGREES OR MORE) YOU SHOULD SELF-ISOLATE.  DO NOT ATTEND THE PRACTICE. 

If you have symptoms, and live alone, stay at home for 7 days

If you live with other people, they should stay at home for 14 days from the day the first person got symptoms.  The person with symptoms only needs to self-isolate for 7 days from the day their symptoms start.

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you have to stay at home together, try to keep away from each other as much as possible.

The NHS will contact patients from Monday 23 March 2020 if they are at particularly high risk of getting seriously ill with coronavirus. They'll be given specific advice about what to do.  Please do not contact your GP Practice about this as information will be coming out to you from a central source.

WE ARE IN THE PROCESS OF CANCELLING ALL PRE-BOOKED FACE TO FACE APPOINTMENT - APOLOGIES FOR THIS BUT WE HAVE BEEN ADVISED TO MOVE TOWARDS A TELEPHONE SERVICE IN THE FIRST INSTANCE WHEREVER POSSIBLE.  IF YOU NEED TO BE SEEN YOUR CLINICIAN WILL SCREEN FOR RESPIRATORY SYMPTOMS BEFORE OFFERING A FACE TO FACE APPOINTMENT.

WE ARE OFFERING ONLINE CONSULTATIONS - CLICK ON THE LINK BELOW - IN ADDITION TO TELEPHONE AND VIDEO CONSULTATIONS WHICH ARE BOOKABLE BY CONTACTING RECEPTION.

If you have moderate to severe symptoms, please visit https://111.nhs.uk/covid-19  The 111 telephone link is extremely busy and patients are advised to go online first.

The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. 

Check online at gov.uk and at nhs.uk for advice and the latest COVID-19 information before attending the practice.


Online Consultations

Click here to access online consultations

Why not access our new service - Online Consultations - where you can get information, help and support on over 200 clinical topics, as well as

contacting your practice for things such as general advice, requesting fit notes, medical reports etc.  Responses will be within two working days.


Privacy Notice - update COVID 19

Spencer Street Surgery is committed to protecting your personal information. In the fight against this global pandemic we are currently working with all of our partners in Health and Social Care to ensure information is shared with the right people at the right time to ensure you receive the best possible care.

 

Data Protection rules will not hinder the sharing of personal information during these unprecedented times and we will continue to process information in accordance with national law and GDPR.

 

The processing of personal information relating to this is necessary for reasons of planning and providing health and social care to both individual data subjects and is in the substantial public interest in the area of public health and specifically to support the control of an epidemic. For more detailed information regarding the lawful basis to undertake these activities please see the links below:

 


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Welcome to Spencer Street Surgery website

 Please click on the links at the top and at the bottom of the pages

where you will find lots of helpful information


CORONAVIRUS - ADVICE TO PATIENTS FROM THE DEPARTMENT OF HEALTH

(CONTINUALLY UPDATED SO PLEASE CLICK ON LINK BELOW FOR THE MOST UP TO DATE INFORMATION)

Advice for travellers from China

Travellers from Wuhan and Hubei Province

If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days you should immediately:

stay indoors and avoid contact with other people as you would with the flu

call NHS 111 to inform them of your recent travel to the area

Please follow this advice even if you do not have symptoms of the virus.

Travellers from elsewhere

If you have travelled from other affected areas - Mainland China, Thailand, Japan, Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau - to the UK in the last 14 days and develop symptoms of cough, fever or shortness of breath, you should immediately:

stay indoors and avoid contact with other people as you would with the flu

call NHS 111 to inform them of your recent travel to the country

Please follow this advice even if your symptoms are minor.

What this means in practice

We are asking people to take simple, common-sense steps to avoid close contact with other people as much as possible, like they would with other flu viruses.

This means remaining at home for 14 days after arriving from Wuhan or Hubei Province (or elsewhere the listed Countries above if you have symptoms) and not going to work, school or public areas.

Where possible, you should avoid having visitors to your home, but it’s ok for friends, family or delivery drivers to drop off food.

Transport

You should not use public transport or taxis until 14 days after your return from Wuhan or Hubei Province (or elsewhere in the listed Countries above if you have symptoms).

Getting food and medicine

We recommend that you stay at home for 14 days after arriving from Wuhan or Hubei Province (or elsewhere in the listed Countries above if you have symptoms), and avoid public places. Where possible, contact a friend, family member or delivery services to carry out errands on your behalf.

Taking children to school

We recommend that you stay at home for 14 days after arriving from Wuhan or Hubei Province (or elsewhere in the listed Countries above if you have symptoms), and avoid public places. Where possible, contact a friend or family member to take your children to school.

Why the advice has changed

This is an evolving situation and the advice has changed based on emerging information from China about the number of cases and spread of the infection from person to person.

This is a highly precautionary measure to limit the potential spread of infection.

If you develop symptoms and have returned from the affected areas

If you develop a fever, cough or shortness of breath, you should continue to follow the advice above. Please do not leave your home and call NHS 111 immediately.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Poster - in EnglishPoster - in Chinese


How accessible is this website??

We know some parts of this website are not yet fully accessible:

some parts may not be fully compatible with screen readers

you may not be able to access all content by using the keyboard alone

not all media will have a transcript or be subtitled

some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification

some older PDF documents are not fully accessible to screen reader software.
If you need information on this website in a different format like accessible PDF, large print, audio recording or braille please contact the Practice on 01228 529171

AGED 40-74?

FIND OUT ABOUT OUR FREE NHS HEALTHCHECK

https://www.nhs.uk/conditions/nhs-health-check/

NHS Health Check - Patient Information


Extended Access

Appointments are available from 6.30pm weekdays and from 8.00am on weekends

Are you due a cervical smear?  Appointments are also available to book at weekends - please call reception for more details!

Extended Access Leaflet for Patients


Ear Wax Problems?

We have a leaflet that may help you manage any problems you may have with ear wax.  If you have a perforated eardrum or an infection it is always best to consult with your GP or nurse prior to self-treating ear wax.  Please download our leaflet here....

Patient Information Leaflet - Managing Ear Wax


Are you a Carer? 

Please get in touch with us to let us know.  We can help by:

ensuring that appointments are accessible to carers who would otherwise struggle to attend due to their caring role.

where appropriate, support the sharing of medical information of a cared for persons’ condition to allow the carer to effectively manage their health and social care needs at home.

providing effective information about and signposting to carers support services
raise awareness with GP and practice staff that someone is a carer for consideration during consultations.

ensuring that outpatient appointments and admission letters give information that the patient is a carer.

You may find the information below useful:

Carlisle Carers provides an invaluable service for Carers - check out their website:

https://www.carlislecarers.com/

Carer Poster

NHS Practical Guide to Caring


FAIR PROCESSING & PRIVACY NOTICE FOR PATIENTS

 

Your Information, Your Rights

 

 

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.  

 

The notice reflects:

 

What information we collect about you;

How and why we use that information;

How we retain your information and keep it secure;

Who we share your information with and why we do this.

The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

A full copy of the Fair Processing & Privacy Notice is available here:

Practice Fair Processing Privacy Notice


Men aged 65 will be invited for AAA Screening (Abdominal Aortic Aneurysm) - please click on the link below for more information:

AAA - Abdominal Aortic Aneurysm Screening Campaign


SELF CARE (See also link at bottom of page)

If you have a minor illness, please consider accessing pharmacies first for advice. 

Alternatively you could access the self care forum www.selfcareforum.org or visit www.urgentoremergency.co.uk for general health advice. 

You could also download the NHS Child Health App from the app store for further advice on childhood illnesses too!

 

A&E deals with life threatening emergencies.  

Please contact 111 for urgent care outside of practice opening hours. 


(Site updated 25/03/2020)
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