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Online Consultations

Click here to access online consultations

Why not access our new service - Online Consultations - where you can get information, help and support on over 200 clinical topics, as well as

contacting your practice for things such as general advice, requesting fit notes, medical reports etc.  Responses will be within two working days.


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Welcome to Spencer Street Surgery website

 Please click on the links at the top and at the bottom of the pages

where you will find lots of helpful information


CORONAVIRUS - ADVICE TO PATIENTS FROM THE DEPARTMENT OF HEALTH

(CONTINUALLY UPDATED SO PLEASE CLICK ON LINK BELOW FOR THE MOST UP TO DATE INFORMATION)

Advice for travellers from China

Travellers from Wuhan and Hubei Province

If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the area

Please follow this advice even if you do not have symptoms of the virus.

Travellers from elsewhere

If you have travelled from other affected areas - Mainland China, Thailand, Japan, Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau - to the UK in the last 14 days and develop symptoms of cough, fever or shortness of breath, you should immediately:

  • stay indoors and avoid contact with other people as you would with the flu
  • call NHS 111 to inform them of your recent travel to the country

Please follow this advice even if your symptoms are minor.

What this means in practice

We are asking people to take simple, common-sense steps to avoid close contact with other people as much as possible, like they would with other flu viruses.

This means remaining at home for 14 days after arriving from Wuhan or Hubei Province (or elsewhere the listed Countries above if you have symptoms) and not going to work, school or public areas.

Where possible, you should avoid having visitors to your home, but it’s ok for friends, family or delivery drivers to drop off food.

Transport

You should not use public transport or taxis until 14 days after your return from Wuhan or Hubei Province (or elsewhere in the listed Countries above if you have symptoms).

Getting food and medicine

We recommend that you stay at home for 14 days after arriving from Wuhan or Hubei Province (or elsewhere in the listed Countries above if you have symptoms), and avoid public places. Where possible, contact a friend, family member or delivery services to carry out errands on your behalf.

Taking children to school

We recommend that you stay at home for 14 days after arriving from Wuhan or Hubei Province (or elsewhere in the listed Countries above if you have symptoms), and avoid public places. Where possible, contact a friend or family member to take your children to school.

Why the advice has changed

This is an evolving situation and the advice has changed based on emerging information from China about the number of cases and spread of the infection from person to person.

This is a highly precautionary measure to limit the potential spread of infection.

If you develop symptoms and have returned from the affected areas

If you develop a fever, cough or shortness of breath, you should continue to follow the advice above. Please do not leave your home and call NHS 111 immediately.

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Poster - in EnglishPoster - in Chinese


How accessible is this website??

We know some parts of this website are not yet fully accessible:
  • some parts may not be fully compatible with screen readers
  • you may not be able to access all content by using the keyboard alone
  • not all media will have a transcript or be subtitled
  • some text may not reflow in a single column when you change the size of the browser window and at certain levels of magnification
  • some older PDF documents are not fully accessible to screen reader software.
    If you need information on this website in a different format like accessible PDF, large print, audio recording or braille please contact the Practice on 01228 529171

AGED 40-74?

FIND OUT ABOUT OUR FREE NHS HEALTHCHECK

https://www.nhs.uk/conditions/nhs-health-check/

NHS Health Check - Patient Information


Extended Access

Appointments are available from 6.30pm weekdays and from 8.00am on weekends

Are you due a cervical smear?  Appointments are also available to book at weekends - please call reception for more details!

Extended Access Leaflet for Patients


Ear Wax Problems?

We have a leaflet that may help you manage any problems you may have with ear wax.  If you have a perforated eardrum or an infection it is always best to consult with your GP or nurse prior to self-treating ear wax.  Please download our leaflet here....

Patient Information Leaflet - Managing Ear Wax


Are you a Carer? 

Please get in touch with us to let us know.  We can help by:

  • ensuring that appointments are accessible to carers who would otherwise struggle to attend due to their caring role.
  • where appropriate, support the sharing of medical information of a cared for persons’ condition to allow the carer to effectively manage their health and social care needs at home.
  • providing effective information about and signposting to carers support services
    raise awareness with GP and practice staff that someone is a carer for consideration during consultations.
  • ensuring that outpatient appointments and admission letters give information that the patient is a carer.

You may find the information below useful:

Carlisle Carers provides an invaluable service for Carers - check out their website:

https://www.carlislecarers.com/

Carer Poster

NHS Practical Guide to Caring


FAIR PROCESSING & PRIVACY NOTICE FOR PATIENTS

 

Your Information, Your Rights

 

 

Our Fair Processing Notice explains why we collect information about you and how that information may be used to deliver your direct care and manage the local health and social care system.  

 

The notice reflects:

 

  • What information we collect about you;
  • How and why we use that information;
  • How we retain your information and keep it secure;
  • Who we share your information with and why we do this.

The notice also explains your rights in relation to consent to use your information, the right to control who can see your data and how to seek advice and support if you feel that your information has not been used appropriately.

A full copy of the Fair Processing & Privacy Notice is available here:

Practice Fair Processing Privacy Notice


Men aged 65 will be invited for AAA Screening (Abdominal Aortic Aneurysm) - please click on the link below for more information:

AAA - Abdominal Aortic Aneurysm Screening Campaign


SELF CARE (See also link at bottom of page)

If you have a minor illness, please consider accessing pharmacies first for advice. 

Alternatively you could access the self care forum www.selfcareforum.org or visit www.urgentoremergency.co.uk for general health advice. 

You could also download the NHS Child Health App from the app store for further advice on childhood illnesses too!

 

A&E deals with life threatening emergencies.  

Please contact 111 for urgent care outside of practice opening hours. 


(Site updated 24/02/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website