Patient Newsletter Spring 2025.pdf

Cumberland - Carlisle Walks Jan - Apr 25.pdf

From Monday 2nd December 2024 we will be operating a new system where all patient clinical requests will be reviewed by a clinician/GP to ensure that we are providing a safe and timely service to our patients, you may have heard of this new system, it's called “Clinical Triage" 

This system means that from 2nd December 2024 when you contact us you will be asked by our Care Navigation Team to provide some information for reasons of contact which means our clinical team can make a decision on the best course of action and timeframe needed.

Whether you contact the practice by phone, walk in or complete your request online yourself, we will follow the same process to ensure all patients are treated in the same way no matter how you contact us. This means that there is no need to call us at 8am as our new team will be dealing with all requests throughout the day.

We are making this change because:

• The current way of booking appointments is not working across the country and we are no exception here. We aim to get you the right care at the right time and this system will help us with this;
• This will reduce the 8am rush on the telephones and at our reception
• We have listened to patients who have raised concerns directly with us 

Please see the opening hours for your local pharmacy this Bank Holiday below.

Carlisle

Our 2024 Flu Clinics will take place on the following dates for our eligible patients:

• Under 18s - Tuesday 24th September 2024 between 3.30pm and 5.00pm
• All other eligible patients - Saturday 5th & 19th October 2024 between 9.00am-12.30 and 1.30pm-5.30pm

If you are eligible, you will be sent a text message with a link to book into 1 of these clinics. Please ensure we have your most up-to-date mobile number.

THE SURGERY WILL BE CLOSED FOR STAFF TRAINING ON THE AFTERNOON OF 11TH JULY 2024. WE WILL RE-OPEN ON FRIDAY 12TH JULY 2024 AT 8AM.

PLEASE EITHER CONTACT 111 OR IF IT IS AN EMERGENCY, 999

THE SURGERY WILL BE CLOSED FOR STAFF TRAINING ON THE AFTERNOON OF 19TH jUNE 2024.

PLEASE EITHER CONTACT 111 OR IF IT IS AN EMERGENCY, 999

 Real Life Story

SURGERY UPDATE - As mentioned earlier today we had to briefly evacuate the Spencer Street Surgery this morning due to a suspected gas leak. This has now been investigated and resolved accordingly and the building in now fully back in operation. Many thanks for your patience and co-operation. Apologies to any patients who missed appointments as a result – we will be in touch to re-organise any missed appointments.

We have had to evacuate the building due to a possible gas leak. We will keep you informed

UPDATE - This has now been investigated and resolved accordingly and the building in now back in operation.

Many thanks for your patience and co-operation. Apologies to any patients who missed appointments as a result – we will be in touch to re-organise any missed appointments.

Download the latest NHS App update.

The NHS App has been redesigned to make it simpler and easier to access NHS services.

Some items have moved within the App, but all the health services you need are still available. Your settings will remain the same before and after the update too. 

The new, user-friendly version of the NHS App will start to be available from December 11th, making it easier to: 

• order repeat prescriptions 
• book appointments 
• access 111 Online
• view your GP record
• and much more…

Need some help using the NHS App? Use the in-app Help feature or visit nhs.uk/nhs-app for guidance.

The Spencer Street Surgery staff took part in Save the Children Christmas Jumper Day to support children in the UK and around the world to keep safe, healthy and learning.

A whopping £215.00 was raised!!! Congratulations Team. You all look amazing 😍

Abdominal Aortic Aneurysms (AAAs) are a weakening in the aorta that can swell and rupture causing fatal internal bleeding. They usually don’t have symptoms  and are most common in men aged over 65.

AAA screening is a free NHS national programme that invites men in the year they turn 65, to attend a quick and painless 10 minute ultrasound scan.

Last year over 130 Abdominal Aortic Aneurysms (AAAs) were detected by the North East and North Cumbria AAA Screening Service.

If you receive your invitation DON’T ignore it. It could save your life!

If you would like to change your appointment, call the screening service on: 0191 445 8747

For more information visit QE Gateshead Website: https://www.gatesheadhealth.nhs.uk/services/aaa/

Watch our AAA Video: https://fb.watch/7tORZvND2n/

'First Step' to 'North Cumbria Talking Therapies' - name change - YouTube

Vaccines do not contain any live viruses and cannot give you or your baby COVID-19 or flu

Getting vaccinated against COVID-19 and flu protects you and your baby. You are at higher risk of getting seriously ill from COVID-19 and flu if you're pregnant and, if you catch the viruses late in your pregnancy, your baby could also be at risk. It's safe to have both vaccines at any stage of pregnancy - from the first few weeks up to your due date! If you have a long-term health condition, but have already given birth, both vaccines are also safe to have whilst breastfeeding. The vaccines do not contain any live viruses and cannot give you or your baby COVID-19 or flu. Speak to your GP or midwife for more information. Find out more: https://www.nhs.uk #BeWiseImmunise

From 13 to 21 July, some NHS services may be affected due to strike action. You will be contacted if your appointment needs to be changed.

Please continue to come forward for the care you need. Choosing the right NHS service can help get you the best advice - and often more quickly too.

• Think pharmacy first

• NHS111 online for medical help and advice

• Keep A&E and 999 free for LIFE THREATENING EMERGENCIES ONLY

5 July 2023 marks 75 years of the National Health Service.

Treating over a million people a day in England, the NHS touches all of our lives. When it was founded in 1948, the NHS was the first universal health system to be available to all, free at the point of delivery. Today, nine in 10 people agree that healthcare should be free of charge, more than four in five agree that care should be available to everyone, and that the NHS makes them most proud to be British.

Happy Birthday NHS!! xx

 

We are having phone line issues this morning. There is only 1 line coming in. If you are trying to get through please be patient until we resolve the issue. Thanks

Alternatively you can use our online consultation process  Contact us about your request (accurx.com)

The Benefits of Electronic Repeat Dispensing for GP Practices and Pharmacies - YouTube

The Practice will be closed for staff training on the following dates from 1.00pm onwards.

12th July 2023

14th September 2023

12th October 2023

15th November 2023

22nd February 2024

14th March 2024

CONTACT 111 WHEN THE PRACTICE IS CLOSED - UNLESS EMERGENCY WHEN IT'S 999

You can read more about GP Data for Planning and Research (GPDPR) here:

https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/

There is guidance on next steps if you wish to opt out of this national process.